FREE SHIPPING OVER $75  ·  SHOP THE FIRST DROP  ·  ROOTED IN FAITH. BUILT FOR THE SOUTH.
Shipping & Returns

Shipping & Returns

Shipping

Orders are typically processed and delivered within 2–5 business days. Depending on your location, shipping may take up to 8 business days.

Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your package's progress.

Please note that delivery times are estimates and may vary due to weather, holidays, carrier delays, or other unforeseen circumstances.

Lost or Stolen Packages

Once your order has been accepted and scanned by the shipping carrier, responsibility for the package transfers to the carrier. Crossing South Co. is not responsible for packages that are lost, stolen, delayed, or misdelivered after they have been shipped.

If your package appears to be lost or stolen, please contact us at crossingsouthco@gmail.com. We will gladly provide any available tracking information or proof of shipment to help you work with the shipping carrier.

Please ensure your shipping address is correct before placing your order. Crossing South Co. is not responsible for orders shipped to an incorrect address provided at checkout.

Returns & Exchanges

All sales are final. We do not accept returns, refunds, or exchanges unless your item arrives damaged or you receive the wrong item.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at crossingsouthco@gmail.com.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the damaged or incorrect item and its packaging

If your claim is approved, we will replace the damaged or incorrect item at no additional cost.

Thank you for supporting Crossing South Co. We appreciate your business and are committed to providing quality products and excellent customer service.